Job Description

Job Description

Job Description

Salary: $55,000 - $75,000 DOE

Case Manager II Global Visa Specialist

WR Immigration is a global immigration firm known worldwide for its innovation, technology, high touch legal services, and flawless execution. With nine offices in three time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 40 attorneys and 150 immigration professionals working out of offices in Boston, Denver, Los Angeles, Michigan, New York, Oakland, San Diego, San Francisco, Santa Monica, and Shanghai.

The Case Manager II Global Visa Specialist is an integral part of the firms Global practice, working under the Global Practice Manager and Global Partner to play a critical role in the delivery of consular services to our clients. The bulk of the Case Managers time is spent in client interaction and interfacing with consulates in various countries where the firms clients are located or traveling.

Responsibilities:

• Case management
  • Under the supervision of attorneys and managers, manage clients consular cases from initiation to conclusion including establishing case strategy
  • Independently lead client calls for consular cases
  • Maintain accurate records and update internal databases in a timely and consistent manner
  • Adhere to current WR and client-specific Service Level Agreements (SLAs)
  • Promptly alert attorneys and managers of any case escalations so that they may be addressed
• Client management
  • Proactively manage clients consular programs to ensure that clients are provided with strategic advice to ensure the smooth functioning of their consular programs, including not just active case processing but also reporting (including building new reports), establishment of policies and programs and compliance initiatives
  • Prepare consular sections of client presentations for attorney or manager review and delivery
• Knowledge sharing + management
  • Develop and implement WR-specific consular case workflows, including utilizing WRapid and other necessary technology platforms daily
  • Develop an advanced understanding of the consular requirements for the countries in which the firms clients are traveling, including staying up to date on these requirements as they change
  • Utilize existing organizational tools and participate in the development of new tools and processes to facilitate management of a high volume of consular cases at any given time
  • Serve as a subject matter expert for the firms global consular practice and assist in training junior team members on same and/or serving as a case mentor on same
  • Review consular case-related drafts from more junior team members as assigned by manager or attorney

Requirements:

• Bachelors degree with strong academic record
• 3+ years of experience in global mobility or international immigration
• Excellent organization and time management skills
• Superb attention to detail
• Ability to prioritize multiple projects in a high-volume, fast-paced environment
• Clear and effective communication skills, especially in a professional email setting

Pay may vary based on location and experience. The anticipated salary range for this position is $55,000 to $75,000. Interested candidates must provide a resume and cover letter in order to be considered for the position.

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